At Clariss Travels, we aim to provide a smooth and convenient shopping experience. Our shipping policy is designed to ensure that you receive your products as quickly and securely as possible, no matter where you are located.
Order Processing
All orders placed on our website are processed in the order they are received. Once your order is successfully placed, we begin processing it immediately. Processing typically takes 1-2 business days, excluding weekends and public holidays. You will receive an email notification when your order has been processed and is ready to ship.
Shipping Methods
We offer cash on delivery as the only payment method. As part of this service, we partner with trusted local delivery carriers to ensure your products reach you safely. Once your order has shipped, the courier will provide you with a tracking number, which you can use to monitor the status of your shipment.
Shipping Charges
Shipping fees are calculated at checkout based on the delivery address. We strive to offer affordable and transparent shipping costs, so you know exactly what you will be paying when you complete your purchase. Shipping charges will be displayed before you finalize your order.
Damaged or Lost Items
If your order arrives damaged or is lost during transit, please contact us within 5 business days of receiving your item. We will work with our courier partners to resolve the issue promptly and either send a replacement or provide a refund for damaged or lost goods.
Address Accuracy
Please ensure that the delivery address provided is correct and complete. Clariss Travels is not responsible for delays or issues caused by incorrect or incomplete shipping information. If an error is noticed after your order is placed, please contact us immediately at [[email protected]] to request changes to the shipping address before the order is processed.
Returns for Shipping Errors
In the event that we send the wrong item or your order arrives damaged, we will provide you with a return shipping label and process a replacement or refund. Please contact us within 5 business days of receiving the incorrect or damaged item to begin the returns process.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact us [email protected].